Key-Bak Products Warranty and Service


It is managed by the manufacturer, not - Please contact them directly for service.




Your product is a precision device and if your purchase from fails at any time within one year from date of purchase. With a proof of purchase, Key-Bak will replace your product with an equal model. If at anytime after the 12 month warranty period ends and your product fails to perform Key-Bak offers a Lifetime Service Policy. Opening or altering the product in any away voids this warranty.




To start a warranty claim e-mail Key-Bak customer service at or call (909) 923-7800. In order to quickly process your warranty claim please make sure to include in your email:

  • Proof of Purchase
  • Reason for the warranty claim
  • Picture of product defect if possible

Once your claim is received by customer service they will determine if your need to ship the product to our claims department or not. If your claim requires shipping, you will receive a shipping label from customer service. Package your product for shipping and inside include a copy of your proof of purchase. Ship your warranty claim to Attn: Warranty 4245 Pacific Privado Ontario, CA 91761.




The KEY-BAK Lifetime Service Policy applies to all KEY-BAK retractable reels built in the USA with globally sourced materials. The Lifetime Service Policy does not apply to KEY-BAK Professional Product Lines including ToolMate and JobTackle

To service your KEY-BAK retractable reel simply ship us your reel along with this service form and $4.00 per serviced product ($7.00 outside U.S., credit card only) for return postage, KEY-BAK does not cover shipping cost. KEY-BAK will repair or replace your reel with an equal model and ship it back to you.

KEY-BAK recommends that you obtain a tracking number, as KEY-BAK will not be able to confirm receipt of your returned Product. You will be responsible for any damage or missing shipments during the return.


Quick Link to Service Form